The Long Term Care Ombudsman Program offers residents a way to voice their concerns and have their complaints addressed.

The Long Term Care Ombudsman Program is a state and federally mandated program sponsored by BayPath Elder services, Inc. and administered throught the Commonwealth of Massachusetts, Executive Office of Elder Affairs. It utilizes the services of certified volunteer Ombudsman.

Ombudsmen visit the nursing and rest homes on a regular basis. When a resident, family member, or friend expresses a complaint and asks the Ombudsman to intervene, the Ombudsman works with the residnet and facility staff to resolve the problem. If additional resources are needed, the Ombudsman seeks assistance from local organizations and agencies.

BE A VOLUNTEER OMBUDSMAN!!

If you have:

• A sincere interest in the elderly
• The ability to listen
• A willingness to devote two hours a week to do this important work.

Consider being an Ombudsman Volunteer. You will gain personal satisfaction in helping vulnerable elders

More on Volunteering at BayPath Elder Services, Inc.

What Does the Ombudsman Program do?

• Strives to resolve concerns of nursing home residents
• Protects residents' rights
• Provides information and referral on long-term care issues
• Trains and certifies volunteers to serve as Ombudsman
• Coordinates with other state agencies to resolve serious complaints
• Helps keep the Massachusetts Legislature informed about long-term care issues
• Assures confidentiality regarding resident concerns

For more information on the Long Term Care Ombudsman Program contact Mary Brooks, the Director of The Long Term Care Ombudsman Program at mbrooks@baypath.org or call BayPath Elder Services at (508) 872-1866.