Our Services
Long Term Care Ombudsman Program
The Long Term Care Ombudsman Program offers residents a way to voice their concerns and have their complaints addressed.
The Long Term Care Ombudsman Program is a state and federally mandated program sponsored by BayPath Elder Services, Inc. and administered through the Commonwealth of Massachusetts, Executive Office of Elder Affairs. It utilizes the services of certified volunteer Ombudsman.
What is the Long Term Care Ombudsman Program?
Life in a nursing home is not always easy. Many residents are alone, feeling powerless and forgotten. When problems arise, they often believe that they have no way to voice complaints and no one to turn to for help.
The Long Term Care Ombudsman Program offers residents a way to voice their concerns and have their complaints addressed.
The Ombudsman Visit
Ombudsmen visit nursing and rest homes on a regular basis. When a resident, family member or friend expresses a complaint and asks the Ombudsman to intervene, the Ombudsman works with the resident and facility staff to resolve the problem.
If additional resources are needed, the Ombudsman seeks assistance from local organizations and agencies. More serious complaints are referred to EOEAs' Long Term Care Ombudsman Office, which investigates and responds.
What does the Ombudsman do?
• Strives to resolve concerns of nursing home residents
• Protects residents' rights
• Provides information and referral on long-term care issues
• Coordinates with other agencies to resolve serious complaints
• Helps inform the Mass. Legislature on long-term care issues
• Assures confidentiality regarding resident concerns
For more information:
Long Term Care Ombudsman Program, Mary Brooks, Director of The Long Term Care Ombudsman Program,
For additional information please contact us.